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    CHS eLearning Courses

    CHS eLearning Courses

    eLearning offers individual instruction

    eLearning is quick and simple to use, allowing learners to work at their own pace, stop and start at any time, and revisit particular pages or sections of learning.

    The benefits of eLearning

    By enhancing the traditional learning approach, e-learning can deliver great benefits. Here are just some of the benefits that elearning users have experienced:

    Reduced overall cost is the single most influential factor in adopting eLearning. The elimination of costs associated with tutor fees, meeting room costs, and student travel, accommodation and meals are directly quantifiable.

    Additionally, reduction of time spent away from the job by employees is an important factor in the current economic climate of public sector workforce cuts and increased expectation and pressure being placed on the staff who continue to plan, manage and deliver Housing-related Support services.

    Expert knowledge is communicated, but more importantly captured and understood, with good eLearning systems.

    The Centre for Housing and Support is pleased to offer the following eLearning programmes

    These courses are provided in association with the Housing e-Academy, a division of Virtual College. 

    Equality & Diversity for Contractors - Getting it right!

    Equality and diversity 'affects' and is 'owned' by everyone. It influences many aspects of business, including frontline customer facing activities.

    This short online course, which has been developed in partnership with the Housing Diversity Network, is aimed at all contractors and trades people, particularly those working with social housing providers.

    Conflict Resolution in the Workplace

    This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations.

    Customer Care

    This module is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them.

    Data Protection in the Workplace

    It is vital that those who collect and use personal data maintain the confidence of those who are asked to provide it. The Data Protection Act 2008 provides a means to ensure confidence is maintained. The aim of this module is to provide an overview of the benefits and legal requirements in adopting Data Protection principles in the workplace.

    Dealing with Anti-Social Behaviour

    This programme is designed to give a good understanding of anti-social behaviour (ASB) and what actions should be taken to help address it.

    Dementia Awareness

    This module aims to raise carers' understanding about the lived experience of a person with dementia, looking at the person first and then exploring simple techniques to help keep the person with dementia independent for longer.

    Equality and Diversity in the Workplace

    On completing the module learners will be able to: Understand what is meant by equality & diversity; Understand how the law impacts on equality & diversity; Understand what needs to be done; Promote best practice within the organisation.

    Healthy Living

    Whilst we may not always experience complete wellbeing throughout our lives, we can look at how we live on a day-to-day basis to see whether changes can be made to make our lives healthier. This online learning module has been developed in conjunction with social housing organisations.

    Money Matters – Financial inclusion

    Managing tight family budgets is a key issue for many people, simply making ends meet and paying for essentials can be a real challenge, particularly at life transition points such as setting up a home or starting a family. This online learning module has been developed in conjunction with social housing organisations.

    Personal Safety for Lone Workers

    Every day thousands of people will be exposed to situations in which they are left alone with customers or other members of the public during their working day. There are many risks associated with working in isolation and violence against employees is unfortunately all too common. By taking this module you will be taking real steps towards minimising risk and feeling safer.

    Safeguarding Adults

    This e-learning course looks at the issues relating to safeguarding adults including notable drivers that have helped shape the UK's approach towards safeguarding adults. It is aimed at anyone who comes into contact with vulnerable adults during the course of their work.

    An Introduction to Safeguarding Children

    This course helps to address the 'stay safe' outcome of the Government's 'Every Child Matters' policy. The vision being to make sure each child, whatever their background or their circumstances, have the support they need to: be healthy; stay safe; enjoy and achieve; make a positive contribution and achieve economic well-being.

    Fire Safety

    Employers are legally required by Fire Safety Regulations to provide information, instruction and training to employees about the fire precautions in the workplace. This online fire safety training module will help employers to fulfil this requirement by offering learners an overview of the key issues relating to a safe working environment.

    Mental Capacity Act

    The Mental Capacity Act is intended to assist and support people who may lack capacity and to discourage anyone who is involved in caring for someone who lacks capacity from being overly restrictive or controlling. The Act also aims to balance an individual's right to be protected from harm if they lack capacity to make decisions to protect themselves. This course aims to help care workers look at how the Act will affect them and to help them to develop best practice.

    Housing Governance: The Regulatory Framework for Housing Associations

    On completing this module learners will be able to explain the regulatory framework for Housing Associations; explain the role of the Tenants Services Authority (TSA) in regulating social housing providers and explain the importance of 'Best Value' for social housing providers.

    Managing Stress and Pressure

    This module is all about how, by gaining understanding of what stress and pressure are and what factors affect them, you can have an influence on the wellbeing of your team This module is all about how, by gaining understanding of what stress and pressure are and what factors affect them, you can have an influence on the wellbeing of your team.

    Professional Boundaries

    Professional boundaries are the limits that help us to develop effective relationships in the workplace. If these boundaries are not clearly defined, there is likely to be confusion about who has responsibility for what which can lead to conflict, accountability or performance issues.

    This e-learning course has been developed to provide guidance on professional boundaries and how they might impact on the workplace.

    Risk Assessment in the Workplace

    By Law, managers are ultimately responsible for safety, although all staff have a part to play. To discharge this responsibility, managers need to implement the agreed health and safety policies and procedures for their services so that safety standards improve and legal requirements are complied with. The aim of a risk assessment is to make working reasonably safe. This module should help you to do this.

    Equal Opportunities and the Law

    All employers have a legal responsibility to promote equal opportunity in the workplace and ensure their employment policy and employee behavior does not contravene UK law.

    First Aid - Primary Survey

    This First Aid training course has been created by the Virtual College, in partnership with First Response Training, to give learners the underpinning knowledge of how to act in the event of an incident requiring first aid assistance.

    Introduction to Social Media for Business

    With two thirds of the global internet population visiting social networks, businesses are increasingly utilising these platforms to engage with clients and other businesses, don't get left behind!

    Lesbian, Gay, Bisexual and Trans Awareness

    Research shows that people are happier and more productive in an environment in which they feel they can be themselves without fear of harassment or abuse, and although society as a whole is becoming more tolerant of a diversity of sexual orientations, homophobia is still ingrained in many institutions and communities. This continues to have an extremely negative affect on the lives of LGBT people.

    Understanding Gypsy and Irish Traveller Identity in Society

    By objectively outlining the past, current and present issues faced by Gypsies and Irish Travellers in the UK, this module aims to proactively reduce prejudice and discrimination towards this community.

    Value for Money

    Decisions about value for money are a daily reality in all our lives. We are constantly choosing which items or services to buy, and judging the right balance for us between quality and cost. These basic principles can be expanded and developed to create a refined Value for Money strategy which can help ensure your business obtains maximum benefit from the goods and services it acquires.

    An Introduction to Telecare and Telehealth

    Learners will have an increased understanding of telecare and telehealth. They will also have an increased awareness of how the adoption of telecare and telehealth will impact on the ways in which they work and what they can do to prepare for the changes it may be bring.

    An Introduction to Governance for Social Housing Providers

    This course is primarily aimed at Social Housing Providers who are regulated for governance by the Social Housing Regulator. Those who are not such as local authorities or Arm's Length Management Organisations (ALMOs) and Tenant Managed Organisations (TMOs) who do not own their stock, may also find it useful in terms of general good practice.

    An Introduction to Social Housing

    This eLearning module provides a background into the history of social housing, and looks at the roles and responsibilities of social housing providers and their tenants.

    Managing a Home

    This online learning module has been developed in conjunction with social housing organisations. Whether you've just moved into a new home or you've been in your home for years and are looking to make some changes to make life more organised, this module has a number of suggestions which will help you to manage your home.

    Professional Boundaries

    Professional boundaries are the limits that help us to develop effective relationships in the workplace. If these boundaries are not clearly defined, there is likely to be confusion about who has responsibility for what which can lead to conflict, accountability or performance issues. This e-learning course has been developed to provide guidance on professional boundaries and how they might impact on the workplace.

    The Regulatory Framework For Social Housing In England

    TFrom the 1st April 2012, the Tenant Services Authority (TSA) was disbanded and the Homes and Communities Agency (HCA) became responsible for regulating social housing providers in England. The new regulator will be known as the Social Housing Regulator. This module will help learners to understand the changes to regulation brought about by the new Regulator and what will happen when social housing providers fail to comply with the required standard.

    The Principle Provisions of the Welfare Reform Act 2012

    On 8 March 2012 the Welfare Reform Act received Royal Assent. The Act legislates for the biggest change to the welfare system for over 60 years and poses a huge challenge for all those working in the social housing sector. This short e-learning course will help learners to understand the changes brought about through the Act and how these changes will affect their customers and their organisation.

    The Bribery Act 2010

    The UK Bribery Act 2010 came into force on 1st July 2011, making it a legal requirement for all businesses that operate within the UK to ensure adequate protection and training is in place against bribery and corruption in the workplace. Our Bribery Act e-learning module has been developed from the ground up with experts, to help you understand the corporate offence of failing to prevent bribery, and how to put procedures into place with staff relating to the new legislation.

    An Introduction to the Right to Buy and Right to Acquire in England

    The Right to Buy scheme was introduced in 1980 and gives qualifying social housing tenants the right to buy their home. The scheme is open to secure tenants of local authorities and non-charitable Housing Associations. This course specifically focuses on the Right to Buy in England, as other countries in the UK follow different rules. The training provides individuals with a basic introduction to the operation of the Right to Buy and Right to Acquire schemes, an understanding of which tenants qualify and how the schemes operate.

    Personalising and Assessing Need in Care and Support Planning

    Care and support plans allow everyone involved in the process to focus on, and then agree, achievable outcomes for the person or people requiring care and support. Plans should be regularly reviewed, easily accessible to everyone involved with the care plan and cover a range of features relevant to a person's specific needs. This online training course will provide learners with guidance that will allow them to assess and personalise a person's needs in care and support planning.

    Customer Excellence for Frontline Staff

    This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business. The course will guide you through the various skills and techniques required to open a call professionally, manage the effective communication of a call and how to successfully handle objective callers.

    The Principles of Effective Income Management

    The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.

    An Introduction to Estate Services

    Providing estate services is all about looking after the environment around tenant's homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services.

    The Basics of Tenancy Management

    Providing a professional tenancy management service is an essential requirement for all Registered Providers of social housing. To manage social housing tenancies effectively, you are required to have a basic knowledge of the law and regulations. Registered Social Housing Providers will develop policies and procedures to ensure they achieve the aims of the regulatory standards and comply with the legislation surrounding social housing tenancies at all times.

    More information

    For more details of any of these courses, click the link at the end of the module description, read more and, on most of the courses, try a short demonstration.

    If you'd like to talk with someone about eLearning, call Carol on 01905 727262. You can also email and ask any questions you wish.


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